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Policies & Frequently Asked Questions Answered


Inquiry Responses/Orders

  1. Kxntry Brand aims to provide expeditious inquiry responses. Please allow 24-72 hours for an inquiry.

  2. All orders must be sent to, no exceptions.

  3. Inquiry can be made via direct messengers on social media or via text from business number. However, official orders must be emailed.



  1. A non-negotiable deposit in an amount of at least 50% of the total project cost is required prior to the start of any work and secure that your creation is complete.

  2. Any creations totaling $50 or less must be paid in full to secure that your creation is done. Any remaining balances totaling more than $50 must be paid before receiving or being mailed.

  3. Any creation that is required to be mail, customer will be subjected to pay a shipping fee.


Creation Request


  • Any custom creation is required to have specifics to accommodate the customer’s desire for their creation. (i.e. favorites, specific colors, charms, pendants & etcetera)

  • Accurate sizes for your creation are required to ensure proper/favorable fitting. The average creation is subjected to have 20-22 beads. Creators must be informed of wrist size or average will be created.

  • Your creation price may vary depending on what is requested. Certain charms/pendants/beads are more expensive than others are and will be included in the total price at the creator discretion.



  • No creation will be started without a payment that properly accommodates your order.

  • Allow all creations 4-7 business days for completion. Some creations are subjected to take longer depending on what is ordered.

Rush Fee

  • Any creation that is required to be done in a limited period (i.e. “last minute gift”) is subjected to a fee, which will include expedited shipping cost.

Creation Cancellations

  • Any creation that is canceled within 24-48 hours of payment, a refund of what is paid will be returned.

  • If creation has started, 50% of your paid refund will be returned for labor and time.


Receiving Creation

  • Kxntry Brand can arrange how the creation will be picked up or mailed upon completion via email or phone.


  • Customer will receive a picture via email or phone if the order is custom made to ensure satisfaction.

Revision of Creation

  • Any creation is allowed one revision to ensure satisfaction. Two or more revisions will be subjected to a fee of $5.

Thank You,


Kxntry Brand.

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